Terms and conditions
Myonlinestore.com terms of delivery
These are Myonlinestore.com (Business ID: 123456-7) terms of delivery. Delivery terms include, among other things, information about the online store's delivery terms and prices, return policy and payment methods.
NOTE! These delivery terms are only an example of what online store terms of delivery can look like. This example can be used as a model for online store terms of delivery. This example can be used as a basis for terms of delivery on the online storekeeper's own responsibility.
- Delivery times
- Delivery methods
- Collection from post office
- Payment methods
- Finnish Web Payments
- COD (cash on delivery)
- Customer return
- Instruction for customer return
- Sales territory
- Additional work and charges
All the prices include VAT 24% and the prices are given in euros (€), unless otherwise mentioned.
We reserve the right to cancel the purchase or amend the price if the product ordered or the price is not in accordance with market price due to, for example, technical or human error in the online store.
We reserve the right to change the prices, terms and conditions. The customer accepts these delivery terms when placing the order.
Delivery time is determined by the product delivery times and chosen payment and delivery methods. For example prepayment made through bank transfer may delay the processing of the order as the payment must be visible on our back account before we can process the order. We usually process an order one weekday after the order has arrived the delivery time thus being 1-3 days.
Product specific delivery times are given on each product's product card. Payment and delivery method terms can be found from this page, see Delivery methods and Payment methods. The given delivery times are estimates and are not binding. Myonlinestore.com is not responsible for any damages and/or additional costs caused to the customer if the delivery is delayed.
We deliver orders according to the delivery methods listed below. In connection with each delivery method you can also see the delivery time and price. Delivery methods are dependent on weight. Delivery methods that are available are shown automatically in the shopping cart and also prices are calculated automatically.
If some of the products ordered are out of stock your order will hold until the products are in stock. If required we can deliver the products that are in stock separately and the rest of the products later. In this case the customer will be charged according to the actual delivery prices in connection with the final delivery. If you are interested in this option contact our customer support and attach your order number.
Small orders are delivered in letters. All orders delivered in letters are posted as 1st class letters and they are usually shipped on the working day following posting. Delivery- and packing cost is always 2,90€ irrespective of the weight.
We deliver orders of max. 2kg in letters. Heavier orders are always delivered in parcels. We reserve the right to deliver the order in parcel if the order is too heavy or too big to be delivered in a letter.
You can collect your order from your nearest post office usually on the working day following the posting. You can track your delivery and also claim the parcel with the item code provided to you. Note! Please inform your phone number when making the order as Itella no longer sends arrival notices on paper.
Price table below.
All orders over 100 euros are delivered free of charge.
Pick-up is always free of charge. Pick-up is possible only during times agreed before hand, so please contact us before picking up your products. For the pick-up we always pack your order in advance so this is the easiest and cheapest delivery method for those who live in the same region. Payment for pick-up orders can be made in cash or through any payment method in the online store, excluding COD (cash on delivery).
The following payment methods can be used to pay online store orders. In connection with each payment method you can see the possible additional cost for the payment method in question. We reserve the products for unpayed orders for max. 14 days after which the products are released and can be purchased by anyone.
Add here Finnish Web Payments's or other payment service provider's terms and conditions.
Only for pick-up orders. If you want you can also pay with a credit card.
Only for companies and communities. If an invoice is used it must be agreed upon in advance. If you interested in this option contact us through e-mail or phone. For orders under 100 euros billing charge of 10,00 euros will be added.
COD can be chosen as a payment method only in connection with a normal parcel. Orders over 50 euros can be send as COD. COD amount is 5,90 euros and it is charged in connection with all COD orders.
If a COD order is returned the customer's next order will not be send as COD. Another delivery method must be chosen for the next order.
Ordered products can be exchanged or returned within 14 days which is counted from the day that you received the products. Returned products must be in unopened packages and in new, salable condition. If these conditions are met and the customer does not want to exchange the product, the customer is entitled to get refunded.
If the product has been damaged during shipping, we will deliver a new product to the customer free of charge. We are not responsible for any damages and/or additional costs caused to the customer if the product has been damaged during shipping.
The customer does not have an unilateral right to witdraw from the order if the product has been customised according to customer's wishes. If the product is returner the customer is obliged to pay the possible costs caused by the customer return.
Before returning products please make sure that the products are in unopened packages and in new, salable condition. If these conditions are not met we charge costs caused by the customer return, always at least 25,00€.
The easiest way to return products is to use the return parcel label that is included in the delivery or from post office as customer return. When the customer return has arrived to us we will notify you by e-mail and process the return. Remember to include the following information to the customer return:
- Contact information: your name, address and phone number.
- Your bank account number (for the compensation that will be payed) or information about if you want to exchange the product to a new one.
- Order number which can be found from the receipt and order confirmation that was sent to you by e-mail.
- Reason for the return (optional information). We do not require the reason for customer return, but the information would be valuable for us when we develop our service to be able to serve our customer better.
If you attach the order confirmation or receipt to the customer return we can see the needed information from them except for information needed for the compensation. By giving us as accurate information as possible you help us in processing the customer return as soon as possible.
Customer return is free of charge in Finland. For customer returns from abroad we charge the additional costs caused by the return.
Our online store products can be ordered only to Finland. If you are interested in ordering product abroad or to Ahvenanmaa contact is through our feedback form. When shipping abroad the delivery costs depend on the country to which the order is delivered and delivery costs are charged according to the actual delivery costs. In addition, additional cost of 10,00 euros will be added to cover the costs for additional work of shipping the delivery abroad.
Sometimes the orders can cause additional work, for example, clarifying customs regulations, taxation, forms to be filled in, or due to some customer's special wishes, for example, gift wrapping and packaging. If the additional work is caused by the customer we charge all the costs from the customer. From additional work we charge 50,00€/h and the minimum charge is 0,5h. We inform the customer about the additional work and costs in advance if possible.